Synology plex not seeing folders I have the latest version of Plex. I’m a lifetime Plex Pass Jan 19, 2022 · Synology DSM Version - 7. When I create the path in Plex it will only goto Volume1\\Plex. 6999 Player Version#: 1. I have a Synology NAS drive and Plex used to work fine on it and I was able to play all of my movies. If it works, it should do the same inside the container. The permissions in my Videos directory are . Is there anyone that could suggest where I can start with this? I’m not sure if its a Synology problem, Sonar or SABnzbd. It will also manifest when there are transcoder problems with Dolby audio codecs. In Synology File Station, right click on Media, go to permissions, set read and write permissions and check the box to apply to all sub-folders and files. The Plex Server can't find or access the media file for this library item at the expected location. When I inspect properties I can see that the user PlexMediaServer has read/write permissions on both the Media folder and all 5 video files. I can't find the folder that contains my media, and I'm wondering if it's because I need to authenticate to be granted access to the folder. Install , if required, cifs-utils (or appropriate client) on the Plex server system. When I look at structure by folders and navigate into folders, Plex says the folders are empty - an "empty folder" message. Following this guide I am able to mount the share and can see the folder in terminal using ls /nas/movies. I made sure the Plex permissions were set to read/write, and Plex found and indexed all of my videos with no problem. The music plays fine on the NAS or in other players. Your shared folders Jul 21, 2021 · If I browse to the completed folder through my Mac or CentOS I can see all of the files sitting there waiting. I use Plex on my Synology (DSM6) and I have a few folders for TV and Movies. What could it be? How can I solve this? The IP address of my NAS is fixed. I’ve had the Plex Server running on the NAS drive for a while without any issues. I actually prefer to use a single user for Sonarr, Radarr and Plex and make that user the owner of all files they manage. Here is the interesting part. The user account under which your Plex Media Server is running needs to have “permission” to access your content. Inside, I have several different media folders, which I want to add manually to the media library. 04. 7349-7000 I recently got a DS1823xs+ and copied all my Movies (385) and TV shows (106) from a QNAP to the new Synology. I I copied 6 movies to the media folders and 6 CD's to the music folder so I can test it. I know. Same with TV shows. I created a new library of “Other Videos” and selected the folder with the videos. Open Control Panel -> Shared Folders -> 2. In order to access the folder (and the subfolders and files within), your real media folder in TrueNAS ("Plex_Media") needs to allow the UID 972 and/or GID 972 permission. 131) on Nvidia Shield (OS ver 7. 4 MB Feb 16, 2023 · To get started, download our free Plex Media Server software on the device where you store your media. At this point It looked like a Synology issue for sure, not config issue somewhere. Create a ‘mount point’ directory structure on your Linux machine which will be where all your media shares are grafted and made available for Plex I watched videos on how to install the media files and they suggested going to 'File Station' - click on 'Plex' - then 'Library' - and then create the media folders there. However since I run in docker I do not have that option. The automatic directory scan is enabled on both Shared folder. 41. Note that if I browse folders from plex I do see the hidden folders. Feb 12, 2025 · Server Version#: v1. I hope this makes sense. May 13, 2023 · Server Version#: 1. You may move the Metadata directory to any DSM-supported volume using Control Panel - Shared Folders. I noticed a super long discussions about synology 7, is there a final solution to it Jul 6, 2024 · Server Version#: 1. I’ve been adding files at basically the same rate for a couple of Jan 4, 2023 · I too am facing issues with an empty library. Jul 23, 2021 · As I don’t use Synology Photo Station or Moments I uninstalled Synology Photo Station from my NAS hoping it would prevent the new Synology Photos Package from being installed during the upgrade, thus avoiding any permissions issues with Plex and my Photo folder. Jul 25, 2019 · I recently purchased a DS218+, and I have selected Plex for handling DLNA to my TV. 26. 3. Jul 19, 2021 · But when I click Add Folder it says “Photos” is empty. 7639-7000 Player Version#: I run PMS on a Synology DS1522+. Using them with Plex can lead to problems for Plex even if you do not have the Synology apps installed. I can see the directory where I have transferred the movie/music to, but it doesn’t show the files. Randomly right-clicked on the Music folder, and then Network Share, which asked me to install Samba, and now Plex can scan the music files! May 8, 2023 · Hello Plex Forum Members, I hope you are all doing well. Nov 23, 2021 · I'm on the current build of synology 6. Sep 13, 2024 · FAQ 16: Increase the number of folders Plex can monitor Applicable to all supported versions of DSM. But when adding a new music folder from my NAS to Plex, Plex is not seeing the music. Services run under different account than the desktop is logged in as. I see some references about “Agents” but any changes I make do not seem to make a difference. I have uninstalled and reinstalled Plex on DS, and am at a complete loss how to actually add media to Plex I had a similar problem. I’ve followed the steps outlined in FordGuy61’s post, just to be sure, and nothing’s Oct 20, 2024 · Plex forum: gabhroo Aug 2021. 23. If I sudo su plex I cannot see anything in my users home directory either. Oddly using Synology assistant when I try to map a drive I do not see media folder or share at all listed. All 5 files are owned by the same user (osbornefoote). In the Photo library, I was able to point to a “My Server Pictures” folder on the Synology, which contains family photos and videos in several hundred subfolders. e. My local Synology libraries are all gone. However, it is used when adding folders to Plex libraries. I installed the latest version from Plex and gave the folder the correct permissions (I state this as when researching the issue this is the bulk of all I could find) I then added these folders into Plex for the Mar 12, 2025 · Server Version#: 1. To your second question, I did not have to grant folder access rights to the TV's. When I create a library and assign it a folder on the NAS, the library doesn’t add the files from the folder. I logged into bash onto the docker: docker exec -it plex-pms bash I went to the data folder and did a "ls" Sep 13, 2024 · FAQ 16: Increase the number of folders Plex can monitor Applicable to all supported versions of DSM. But I have an expansion unit connected via e-sata which adds a second volume to my NAS. 8555-7000 DSM Version#: 7. 2578 Was running a Plex server on a windows laptop connected to a Synology server. I installed Plex on the new drive via Synology DSM 7 and configured the necessary permissions for Plex and the shared folder containing my media. Put in the appropriate media. Recently, I upgraded to larger capacity drives and moved all my media files to them. Hi! Come and join us at Synology Community. I have all my media files (only movies so far) on a Synology 224+ NAS. Cinema, TV shows and Music. Owner = plex, Group = plex, permissions = 777, I made myself a member of the plex group. I get to the point of Adding Library, browsing to media folder, selecting folder (eg Music), adding library, but I do not see any media (eg Music) in the library. Feb 18, 2025 · I am trying to add personal home videos to my plex server. I would appreciate some assistance File Station does not show the Synology volume. Then it works again. For example, my base shared folder is /volume1/Sync. However, I can't add my media because Plex doesn't see my media. Synology made major changes during the upgrade from DSM6 to DSM7. 43. Running into an issue now where isn’t showing up at Sep 17, 2024 · Server Version#: 1. So the issue doesn . And it did. In File Station, you would see /media/movies. It can NOT see DVD ISO files, or raw DVD/Blu Ray files. It’s been working great thanks to some troubleshooting from Chuck many years ago. 04 and a Synology Nas on which all the files are stored. When I add my Movies folder, I’m able to see individual files located in that directory, but not the files located in the subdirectories. I've remapped the correct shared folders as drives (z,y,x) in Windows and can access them fine on the PC. I now have: SHAREDFOLDERS - Folder1 Mar 6, 2024 · Server Version#: 1. I have created a new Plex-account. Since, all my folders are unavailable (see attached screenshot) I ensured folders were still set as read/write the shared folder area. I have the server set up without any significant issues, but I immediately started running into problems, which I presume are related to permissions, with regard to the plex server actually seeing the media files. This fixed it for. 21. May 12, 2013 · Nice. x and I've just moved house. 2-64570 Update 3 Player Version#: 1. I can point Plex to scan the individual subfolders and the files do get listed but I that’s My old Synology NAS died, and I transferred the hard drives over to my new one (DS920+). 0) and am having some difficulties getting it to see folders on my mounted Synology NAS drive. Feb 22, 2025 · I am running the latest version of Plex on my MacMini Intel server for Plex. I clicked on Spanner > Manage Libraries > Scan library files Scanned video library files, it completes in couple Oct 3, 2023 · I cannot get Plexiglas service to see files to upload. Plex is running as my user, which also owns the files, and my user has all permissions for the files. The other folder is showing Apr 26, 2019 · Plex is currently able to see my shared Video, Music, Photos, and Homes folders but it does not see my Synology Drive Home folder which is seperate from the other folders. I - check if you can see and access the folders and files from the shell. 40. Unavailable Media. This can be applied in the GUI Dec 6, 2020 · Server Version#: 1. I noticed I hadn’t kept up with keeping her Just uninstalled Plex from my server and reinstalled. When I do a library scan, it spins the wheel for about 5 seconds and then stops, but the new stuff doesn’t show up anywhere. I delete Plex, ran PMSLibshare again after a restart and I cannot link to my Movies shared folder using the Plex Library function. Nov 15, 2020 · Plex Media Server for Synology DSM 7 - Release This document is to share changes made with DSM 7 and resolve any unforeseen issues before you attempt migrating to DSM 7 for Plex use YOU ARE URGED TO READ THIS THREAD COMPLETELY BEFORE PROCEEDING OR ASKING QUESTIONS DO NOT INSTALL Synology BETA software UNLESS INSTRUCTED. In other words, with identical music files/folders in both the “/volume1/Music” folder AND the “/volume1/TV Shows” folder, the Music library Mar 12, 2023 · I am attempting to set up Plex on DS415 Play. A place to answer all your Synology questions. Up until this point, I’ve never had any issue syncing content from the NAS to Plex. I have uninstalled and reinstalled Plex on DS, and am at a complete loss how to actually add media to Plex OK perhaps I’m not explaining this very well. As a work-around, I have to stop the Plex App in the Package Center and start it again. 8840 Player Version#: Several I’ve installed Plex server from the Synology package center. On the server I have Plex installed. Following the "system internal permissions" guidance by u/xjonx1 and u/ThePixelDreams When I go to add a library, it only lets me choose one folder level down, not subfolders. I have a large collection of MP3 and FLAC files on the music library and that works perfectly. Otherwise here are some options to try to resolve the issue: Mar 19, 2022 · When the plexmediaserver daemon runs in the background (inside your jail), the process is owned by the user ID 972 (which is the user "plex"). When adding that folder to a Plex library, you would add /volume1/media/movies. Everything was working great May 29, 2021 · Server Version#: 1. For music I have put various folders with artists name and then albums under it and then mp3 files in albums. In this case the NAS is for storage alone and the MacMini is the server. Except Oct 7, 2023 · When I try to play a file on my Plex app via my Synology NAS I get the following message. Cannot seem to see … All my Video files are under ‘Video’ Synology system default shared Jan 30, 2022 · /music works fine in docker, but /photo and /video are set up exactly the same with permissions and I cannot get Plex to see those directories. When I would open Package Center I couldn’t get Plex to run. e /volume1/Media) but only 2 show in Plex. For example. I have checked all permissions via Jun 14, 2024 · If I download files to the new share via Synology Download center, The LG TV not showing the new files. However, I have been unable to rename the folders and move them to a newly created media folder. I also added a new shared folder and gave the Plex read/write permissions. Select your media folder and click Edit -> Permission tab. This proved to be the case and Synology Photos was NOT installed during the upgrade. As I was setting things back up, I got the Synology up and running and launched Plex. It’s like the server software isn’t installed even though I’m accessing it. 01-42218 Plex Version - 1. I believe it is caused by the naming conventions/locations of the media. Once you have done this select the Read/Write box next to Plex. They are named according to the Dec 2, 2022 · DSM version 7. I figured something hiccuped so I went to add them anew. Has a similar issue, turner out I had to go into control panel -> shared folder -> click the folder -> edit -> permissions -> click the drop down and select system internal user -> in there make sure the Plex service account has rights. However, Plex is ONLY seeing SE1 - EP10-13 through Ep23-26. 25. – Best advice is to not use them Oct 26, 2023 · Server Version#: 1. So, the first and most obvious thing is that Plex has not been very smart about finding all my audio files. The strange thing is that I could at some folders to certain sections before, but it always failed for others. Thanks in advance! Sep 17, 2024 · Server Version#: 1. In the “video” folder, there are 2 folder in which I have my videos. If I download files to the old folder (Volume1 Raid1) the files shows on LG TV quickly. The problem is common. 7998 Long time user of Plex and building a docker version of Plex on DS920+ Able to get it up and running but when go to add media unable to see any media Have correct PUID and PGID settings, have given permissions and have mapped volume Have Jellyfin server with same settings and media is present Many thanks for any help Feb 24, 2020 · So I go to “volume1” first and inside I do see DATA, but in it I see no sub-folders. I followed the normal path of clicking Dec 15, 2023 · Server Version#:1. 5929-7000 Working on Mac with Monterey I looked around and can’t seem to find any answers. 29. Plex does not find any media. When I try to use the command “sudo chmod 755 /nas The answer to my issue of plex not seeing the folder in the mnt folder was to edit the settings of the plex container. The only way for Plex to see it is for me, each time, to go in file station readjust the permissions for the specific folders. Running into an issue now where isn’t showing up at Plex can see volume1 when you add folders to a library: "Plex > Settings > Manage > Libraries > Edit Library > Add Folders" File Station can't see volume1 because it only shows you what you need. Select the desired installation volume in Package Center when installing. So you may be able to access the files fine, but that's because you are logged into the desktop and your login also works for the network share. I can see the files on the NAS. – Synology’s Video Station, Audio Station, and Photo Station apps own them. Advanced Permissions are not checked. Feb 9, 2017 · Greetings: I’m trying to setup the Plex Server (ver5. 1 <If providing server logs please do NOT turn on verbose Plex Media Server Logs_2024-05-08_16-49-01. Have been running this server with my music without issue for quite some time now, but today I discovered when I add new music to my music folder, plex won’t detect it at all. I can upload other files into other folders and Plex picks them up as usual. 2, the media library no longer recognizes Aug 14, 2021 · Continuing the discussion from Plex for Synology - No 'Plex' Folder shown in DSM: I don’t see the plex shared folder nor the plexmediaserver user that should have been created during the installation. I have a Lifetime Plex Pass so paying a subscriber fee is covered. I have Sep 7, 2023 · Server Version#: DSM 7. Plex runs as a service, not a desktop app. Example: Demon Slayer - SE1 - Ep1-4. I can see and play them on my desktop computer just fine. 98. All works perfectly. Stop Plex. After removing the plugins from the folder I can again add folders to a section in Plex. When adding the folder to Plex, it shows up in the selection list, but when I go to it, it shows no folders. 3. I have synology drive set up already to sync documents between the NAS and folders on my PC and it works great but I would like to sync video files Jan 10, 2023 · Installed Plex media server. I can even ssh into my Synology, and use the command sudo docker exec -it plexinc-pms-docker1 /bin/bash to get a bash prompt in the docker. My take is that Plex has been very effortless so far for video, but has been not as fulfilling for audio. The issue is that Plex will not “recognize” certain media folders as having any content in them, despite the fact that the file browser on the NAS shows files present. I noticed Aug 4, 2023 · Server Version#: Dx2015s Synology Player Version#: 7 I installed the latest Synology 7, it prompted me a few things about Plex (especially a REPAIR button, which I clicked). I recently got a DX517-1 to expand it. But when I open the Plex Web I can’t see the movies and music. Tried creating a new share of the folder, verified that Plex user has read/write access, and same thing. I checked the Permissions on the photos folder my DS916 and Plex has Read Only permission. At the moment I have only one MP4. I have three drives connected, the others work perfectly but this particular one no longer does. drwxr-xr-x for all of them. I too can confirm that by selecting “Convert to Windows ACL”, re-doing the advanced permissions for System Internal User “PlexMediaServer” - and rescan in Plex Photo, all pictures appear w/o having to create a duplicate files for Synology Photo and Plex Photo. I then mapped that folder as a drive on the Windows machine, but when I go to add the folders to my library, it does not see the mapped network drive (P:), only the existing HDD on the machine. For example, my movie files are stored in /Volume1/Movies. For many of the albums, Plex simply cannot see all If I change to folder view, I can see the folders, but not the movies when I click inside. Dec 20, 2021 · I currently have 2 sets of media folders on my Synology DS920+. I created a “TV Shows” folder off of Volume1 so the path was Volume1\\TV Show and still had no success with plex seeing the files contained there. C. Feb 13, 2022 · PMS will not scan my “Music” library when the only Synology folder added to the library is “/volume1/Music”. 01 LTS, 64 bit GNOME-version 3. 8. For Cinema I loaded files as mp4 directly under folder. Jun 29, 2016 · I have mounted my Synology DS212+ NAS to my Nvidia Shield TV in the Shield settings. Plex just can't see media files even when pointed right at them. 9463-630c9f557 I have a Raspberry Pi 3 and Synology NAS mounted library. I recently added a Synology DX517 expansion unit. This thread is a LIVING document. Jul 6, 2022 · Server Version#: DS920+ with DX517-1 expansion Player Version#: 1. The file naming structure is the same as the other folders (using Plex recommended structure). I have have tried May 28, 2020 · I used the PMSLibShare-qkpg and that does not allow me i access. 1-42661 Model DS920+ Plex Version 4. 32. Expect it to change. - if the src folder is a mount point (as in network share, mount --bind, loopback mount of a FS) that is mounted after the container ist started, the content will be neither visible nor accessible inside the container. I set up Plex Media Server on a Synology DS214se, created a shared Media folder in Control Panel, and created the recommended subfolders within the Media folder using FileStation. Four of the music CDs are in m4a format and the others are mp3. ” Just discovered it also won’t let me empty the trash. It just isn't there. log - 5… Five crash files. If I browse to that location Bit lost as to what to try so I’m reaching out for help. May 22, 2024 · Server Version#: Version 1. I recently updated my Synology NAS from DSM 6 to DSM 7, and seems that's when the trouble started. Permissions for the plex user and admin are all read/write I examined the logs and couldn't see anything suspect. I can see the new folder on my desktop or laptop when I access either NAS drive, but the folder is missing on both smart tv's. It looks like Plex only sees what the Shield sees so possibly this is a Shield issue. I have been using PLEX on my Synology DS920+ without any problems, but I ran out of space. The problem is when I try to view them on my TV. zip (5. If you're running PMS directly on your Synology, you've been boned by Synology, not Plex. So I know the container and Plex is running. Frustrating, I’ve tried everything I could read, and it has about half of the total musical artists listed, and when sampling artists to play, there are definitely incomplete albums galore. Standard mp4 files, not even . PleX is installed via the Synology package store, so it's the official release, so maybe I don't even need to authenticate and I'm just looking in the wrong place. One folder is being indexed and shows the videos. Plex media container settings, change host to /mnt/plexmedia Reply reply Aug 31, 2017 · This user may not exist outside the container and so the PLEX_UID and PLEX_GID parameters are used to set the user id and group id of this user within the container. Aug 8, 2023 · Super frustrating with this. 8395-c67dce28e-x86_64_DSM7 Player Version#:? I was able to setup my Plex Server on my Synology DS723+ NAS today. Nov 14, 2019 · Plex metadata folder - /volume1/Plex (not visible by default. When creating the folder I had to manually enter the subfolders. 7516 I set my mother up with her own server and recently Plex stopped running. 6 KB) Player Version#:Any Hi everyone, Having an odd issue with Plex through my Synology NAS (DS218+). 3 I am trying to setup libraries from NFS share (synology) on local network. May 8, 2024 · Server Version#:1,40. The most recent log files are Plex Crash Uploader. I own the first 4 seasons, and all files follow the same naming scheme. Problem #1: I initially had my media files in a shared folder set to /volume1/PlexMedia/* where * is either Movies, TV Shows or Music. Prepare the NAS B. I have tried the solutions here : Nov 30, 2024 · So I decided to buy a Synology Nas DS918+. 9314 Player Version#: 10. I am now attempting to copy the Plex folder from another QNAP to see if that will work. I have done a complete delete of the plex server app and re-installed, setup new media folders and it is still the same. Restarted Plex Media Server and Synology NAS Re-scanned the media library Checked the permissions for Plex and the media folders Consulted the Plex documentation and Synology support resources Unfortunately, none of these steps have resolved the issue. This is a new setup and I Jul 19, 2021 · But when I click Add Folder it says “Photos” is empty. Can anyone see what I’m doing wrong please? Oct 13, 2020 · I re-indexed folders multiple times, checked indexing map and all looked as it should with correct shructure between folders/subfolders. There are 11 folders in my TV folder and only one is listed after a library scan. Is this a permissions issue? Oct 9, 2024 · If the item (tv show or movie) get moved through a third party automated solution (Sonarr, Radarr) Plex does not see it even if I run a library scan manually. zip (848. Feb 24, 2025 · Server Version#: Raspbian GNU/Linux 10 (buster) Player Version#: 1. These all got picked up and work fine in Plex. 1. 1-42962 Player Version#: 1. I copied two . For one of the folders whenever I upload files they are not showing on Plex, yet work perfectly fine when I view them on the server. I've got some standard MKV files that play fine but Plex doesn't seem to see them in a folder - but it sees all the other seasons just fine. I have given Apr 11, 2020 · Do Not use the Synology pre-defined shared folders for Plex. ? Sep 5, 2023 · When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. I created a folder for the Plex media, copied all the media within this folder. I have just added a new DS1821+ Synology NAS to by system and am trying to add the content of that to Plex. When I initially set Plex up it synced all the media that was in the folders that I linked to when creating the different libraries, but my issue is that when I add new media to any of the folders that are supposed to be synced to Plex the new media doesn’t Jul 19, 2021 · Hi! Come and join us at Synology Community. I ended up deleting the library and re-adding it, and magically all of the movies appeared! I can see it in windows file explorer and in the synology's File Station but when I added the folder to Plex I could only see the shared folder and not the movies within it nor can Plex find the movies when I add the folder and Scan the library. Can anyone see what I’m doing wrong please? Mar 12, 2023 · I am attempting to set up Plex on DS415 Play. You are not supposed to create any folders or touch anything at all under Plex share. Just so you know, I’m using the Nov 8, 2019 · I recently installed Plex server on a DS918+ running DSM 6. Pretty much as the title says. The Plex Library folder is owned by a user named plex and I suspect it's a permissions issue, but I can't seem to get around it. However, Plex is currently unable to locate the subfolders with my media. Mar 16, 2024 · Server Version#: PlexMediaServer-1. I’ve scanned the folder after adding. 63. Feb 9, 2018 · I’ve searched the forums and FAQs and can’t find an answer to this problem. In its configuration, it seems only able to see the initial subfolder at the root of the volume - no further subfolders are visible. 0. Downloaded my GPM music to a NAS drive and Plex can't see it, even though I can see the files in Dolphin and Plex can see movies on the same drive. I am running the latest (beta channel) . For example, if the shared folder media exists on Volume1, with a sub-folder named movies. Most of the files are mp4. The files is good, I can watch the video with the Synology Video Station, but Plex doesn’t see the file neither any sub-folder inside the video folder. If you wish for the Plex Media Server to run under the same permissions as your own user, execute the following to find out these ids: Nov 4, 2021 · I have 5 video files in a 'Media' folder, which I created at the top level of the NAS (i. Since you have the media stored on a different machine, Plex needs to be able to access it. Example is: I have a folder on my Synology drive for Demon Slayer. Mar 24, 2025 · I’m having an issue with Plex only seeing SOME MKV files. There is no plex system user listed. 4 PC Windows 10 Plex does not see the full path. No user data here) The Plex installer supports installing Plex Media Server on any Volume you wish. No matter what the owner of the file or the permissions. Server Version#: 1 Jul 4, 2017 · Mounting CIFS network shares for Plex use on Linux . . 4602 Plex Media Server Logs_2021-05-29_11-22-30. 125. 265 or something new. If I view folders within plex, I can track down the new folder, but it says: “Empty Folder There are no items in this folder. Jan 19, 2022 · I’ve not had any problems. Both PMS and Synology are on the latest version. 8395 Player Version#:4. XBMC can see all of the files no problem. The folder access right are the same. 3711 Software: Ubuntu 20. spk file on the NAS. Then… On my TV Shows library (which is on two Synology NAS devices) it sporadically stopped updating Yes, I've set the PLEX_UID and PLEX_GID to match the UID and GID of my Synology user account. Are there issues with DSM7 or something else I need to change somewhere to get it working again? Jan 5, 2023 · Server Version#: 4. Mar 8, 2021 · If no content at all is being found or you’re unable to see particular directories when trying to set up a library, you may be encountering permission issues (which prevent Plex from being allowed to see/access the content). 2 Player Version#: any After the update to DSM 7 I have had to try try try to get Plex to recognize my media folders. Wait. I also posted this in r/Synology but I didn't get any responses on it there. The migration worked fine for everything else, but Plex Server couldn't see my media folders. txt file, and updated the mount info to /etc/fstab . I have tried un-installing and re-installing Plex Media Server on my Synology NAS drive, I’ve tried deleting the databases, I’ve checked the folder permissions May 4, 2020 · Hello I have a headless Ubuntu Server 18. I setup 2 new libraries, and when I finished it all, I can see the 2 new libraries, but same issue, cannot scan the media folder. The issue I am having is that it doesn't see my media files the data folder is empty per plex. I've checked all the permissions and they all seem to be good. For example, Plex can see /volume1/media but it cannot see the folder /volume1/media/films . Any reason I don’t see the subfolders? I know this is an old post, but I just got plex installed on my syn nas and also cannot see any of my media after plex loads, but when IU follow your steps, I do not see PLexMediaServer in the list. Files are there. I have tried this solution: "1. I’ve refreshed the NAS for the folder. 5. The movies and tv shows added from Syncthing are not showing up in my Plex library for some Dec 1, 2023 · Plex can’t seem to get all of the audio (I’m a music-only guy) files I’ve loaded in the target directory. Any more suggestions??? Dec 28, 2020 · Thanks @data_server - I'll try again and move all the files from the PlexMediaServer folder to a new one. Mar 27, 2025 · This has been driving me nuts. It does not matter if I open de iPhone, iPad of Apple TV app. 4. I created a new remote folder "Folder11" which is another folder under "SharedFolders". Some salient points: I haven’t been doing anything new or unusual. Ask a question or start a discussion now. They have to be ready to be played. Obviously, I must have missed steps or misunderstood how to correct the Aug 15, 2024 · Within Plex; for the TV library, I have added separately each of the 10 remote folders. But no mater where I tell plex to look, cannot see any directories in : /Videos ; /media/plex/* or any usb drives I plug in . Then again I haven't used Plex much lately, so I'm not sure. Can anyone see what I’m doing wrong please? May 27, 2024 · Server Version#:1. But I'm not optimistic - I tried setting up new shared folders before and while Plex could see the 'My Media' shared folder, it could not see any of the sub-folders containing pictures, home movies, etc. 8992-8463ad060 Having a very unusual situation that I hope someone can shed light on. I have full read write to the folder and I can map it in windows. I can also see the 2 previous libraries I had on my Plex, if that tells us anything. After scanning the folder for files, the library shows as empty. 1-69057 / DS720+ Player Version#: I’ve recently “dusted off” plex, wanted to watch some old shows However for many folders it just says " Empty Folder There are no items in this folder" which is not true. I have created shared folders in the Volume 1 of the NAS. However, on the Shield, when I try to add a folder for a library, the Plex app shows me two options: internal storage or the Nov 5, 2022 · Hmmm, maybe I’ll try to rename it as Specials then and see…I don’t really care how it gets them up there, I just want to be able to click on them to play them. 5409 No matter how hard I try I can’t get Plex to index my video folders. I can’t even see any way to add media. I have checked all permissions via Hi! Come and join us at Synology Community. However, when I add a library for the videos & music, it finds no media files within the folders I selected. I can connect to the NAS (volume1) and see the folder I created (Media) but I can't see any of my sub folders. Can anyone see what I’m doing wrong please? Aug 26, 2021 · Have you tried going to the control panel, selecting Shared Folder, then clicking on the Plex folder, then using the drop down box to select Internal System User. Jan 21, 2022 · Server Version#: 1. However, after updating to DSM 7. There are dozens, including all the content I want added. I created a new Storage Pool and Volume on the DX517-1, and a new shared folder. Before the update, my Plex Media Server was running smoothly and recognizing all the files in my media library. m4v movie files into the Movies subfolder, and they were not seen by the Plex Library. 27. – We have tried many ways to be compatible but there is something within DSM and Synology’s reluctance to share then. I see my other shared folders. 8227 After updating the Plex Media Server on my Synology NAS I have been unable to access any of my media files. When the Linux ‘inotify’ table fills up, this will cause when Plex to stop automatically detecting new media you add to the server. They aren't. So I updated my main Plex Mac. The basic checklist A. I would then recommend a restart of the system. But I ran a test on another machine to make sure everything worked. I have deleted the folder and recreated it but always get the same result. 2, and I would appreciate any assistance you can provide. Permissions are OK. Also tried to connect via sftp - but only see the recycle bin. Sep 29, 2021 · I've my Synology NAS to Plex and added my content, but the libraries are empty The Directory Appears to be Empty? On DSM 7 you need to go to Settings/Shared folder Select the media folder you want Plex to have access to Click Edit Open Permissions tab and select Internal user Find May 20, 2024 · Hello, I’m running Plex Server on my Synology DS918+. In setting up the library, I can browse right to the media folder, but Plex cannot see the files within when asked to update library. Both are connected to the internet through a network switch, but I have tried a direct connect with a network cable to the back of the NAS as well. Also make sure that you have carried out any Plex updates that there I have a Synology NAS with 2x2 3TB Raid configured hard disks - this has not changed throughout, contains my videos and works fine. 2. Movies & TV Shows directly added to the NAS from my old server. It worked like a charm and I was able to see all content via the Plex app on a Roku. I re-installed Media server, Movie Server and again nothing worked, no NAS showing up on ROKU. When I remotely accessed her computer to look at her Synology server I could access the server and see all of the movies, TV & music files were there. FWIW I think this has never really worked in Plex and the devs should spend some quality time fixing the scanner (or updating the docs to not say it will do those things) rather than adding new “beta” features, but that’s Fix the permissions on all files and folders in your Media folder. Everything always shows up, even if metadata isn’t always accurate. Sep 4, 2020 · When I created the new library on plex it sees /volume1/“top level folder” but doesn’t see any of the subfolders on the NAS. 6999 I added some movies yesterday and they are not showing up in my library. When I install Plex server and want to add a folder to the library, it can't see these mapped folders. However, I’m now unable to see any of my movies when I create libraries in Plex. I added a second storage pool and volume on the expansion unit just like on the DS1522+. Apr 15, 2017 · I have installed Plex Media Server on my DS 214 Play and I can see my folders on my NAS box fine in Plex. They are best left for use by Video Station, etc apps. Unfortunately neither the Shield, nor the Plex Server see any folders or content stored on Volume 2. I tried with Read/Write but same result. If you look at the screen shot above titled “Plex running on my Synology 916+” you will see that my server name is there - DS916, and I logged into Plex and added my music folder of 5119 albums with no problem. Jun 5, 2020 · Do not use the /video, etc folders created by Synology. This is really driving me nuts because I’m guessing it should automatically show up since I can see the NAS on my Network on my PC. I want Plex to look through the files on the Nas I set up NFS on the Synology and gave read/write permissions to the IP of the server. 6364 I recently set up PMS on my Synology 918+ and am having an odd issue with being able to see files in my “Movies” subfolders. I have transferred all my movies and music to the Synology and installed Plex Media Server on it. Shered folders did work on PC May 27, 2024 · Server Version#:1. Nov 16, 2024 · Recently my plex service stopped detecting certain file folders on my synology nas. I had added the "Plex" user permissions to the folders, but still no luck. Oct 21, 2017 · I just set up my DS-918+ and for some reason when trying to add my Movie and TV Show folders on the NAS to my already existing Movie and TV Show library, I cannot see the NAS at all when clicking “Browse for Media Folder”. I have encountered an issue with my Plex Media Server after updating my Synology NAS to DSM 7. I can point to that folder, and it Apr 9, 2022 · To answer the first question, the new folder that I've created just doesn't appear in the list of folders . Here are screenshots of my NAS architecture Prior to DS7 update, I was using moments as my photo app on phone, and then through plex on my television to see family photos and such, worked great when family wanted to see vacation photos or whatever in house Since the upgrade to DS7 Plex cannot seem to scan the photo folder that Synology photos uses. Jan 19, 2022 · Synology DSM Version - 7. I can see the first level when browsing, but am not allowed to see deeper. If I add another folder, “/volume1/TV Shows” say, then the Music library will scan and any music stored there is found. Synology’s At this point if Plex Media Server is able to find your NAS, you should be all set. For a few hours all was fine. Updated to MacOS 15. There's guides for fixing this on the Plex forums. Sep 26, 2023 · Server Version#: 7. Got a new Synology NAS. Jun 5, 2024 · I regularly have trouble with my content such as films not being visible. I get as far as /volume1/Plex/ but it shows no subdirectories. I ripped my CD collection myself so these songs are named the same, and all of them have metadata. I then created a new subfolder for movie files Feb 24, 2025 · Server Version#: Raspbian GNU/Linux 10 (buster) Player Version#: 1. But the share is not visible in my PMS when I try to add the folder. Create the CIFS/SMB credentials file for use in /etc/fstab D. Any ideas. Jun 24, 2019 · Hello, I am having trouble suddenly with my Plex server on a Synology NAS. My ISP changed last week, so I needed to updated the NAS IP address in my cmdline. In the Plex portal I have added the “video” folder on my Synology to the libraries (set permission correctly as instructed). It can only see certain kinds of videos (like mkv, Avi, mov). It can be a little complicated sounding when you get started, but for Plex to see everything, it has to know where to look. i. I then log into Plex (by clicking on 'Open' from the installed Apps) or going directly to the website, but out of everything, I am only seeing 3 movies and 4 CD's (the m4a and not mp3). TV shows are in Volume1\\Plex\\TV Shows. 5409-7000 I’m unable to add movies to Plex from my server. 8395 Since yesterday I can suddenly no longer see the folders stored on an external USB drive connected to my Synology NAS. Dec 16, 2016 · More specifically I'm trying to "Import Existing Series on Disk" but am unable to navigate to my library. the TV Shows folder does not exist. Movies & TV Shows that are added in via Syncthing from a secondary location. enktwt nyxvahs cra nhrck bdhp owv uqzatq vjf ohe zwncmhlu